Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Blade or rubber has been cut or glued with obvious signs of use
Glues have been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery.
Table Tennis Hub
42 Fenby Gardens
1005 The Base 77
289 On Nut Rd,
Phra Khanong Nuea,
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Table Tennis Hub, Table Tennis Hub, 1005 The Base 77, 289 On Nut Rd, Phra Khanong Nuea, Watthana, Bangkok, Thailand, 10260 for our Asian clients and 42 Fenby Gardens, Scarborough, NYK, YO12 5LB, United Kingdom for our European, Americas & Oceania customers.
To return your product, you should mail your product to: Table Tennis Hub, Table Tennis Hub, 1005 The Base 77, 289 On Nut Rd, Phra Khanong Nuea, Watthana, Bangkok, Thailand, 10260 for our Asian clients and 42 Fenby Gardens, Scarborough, NYK, YO12 5LB, United Kingdom for our European, Americas & Oceania customers.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.