Returns Policy
Returns & Refunds Policy
We want you to be happy with your purchase. Please read our returns and refunds policy carefully. If you have any questions or need to start a return, contact us here before sending anything back.
Return Eligibility
- Our return policy lasts 30 days from the date of delivery.
- To be eligible, items must be unused, in the same condition as received, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
- Blade or rubber has been cut or glued with signs of use
- Glues have been opened
- Any item not in original condition, damaged, or missing parts not due to our error
- Any item returned more than 30 days after delivery
Returns Process
- Contact us first via our Contact page to request a return. Do not send items before your return is approved.
- Once approved, we will instruct you on which address to use and how to proceed.
- Include your proof of purchase and ensure your item is securely packaged.
Refunds
- Once your return is received and inspected, we will email you to confirm receipt and let you know if your refund is approved or rejected.
- If approved, your refund will be processed to your original payment method within a few days.
- If you haven’t received your refund after approval:
- Check your bank account and contact your credit card company (posting times may vary).
- Contact your bank if needed.
- If you have done all of this and still have not received your refund, contact us here.
Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange for the same item, please contact us first for approval and instructions.
Return Shipping
- You are responsible for paying your own shipping costs for returning your item.
- Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
- Return shipping times may vary depending on your location.
Returns addresses (for approved returns only):
UK & Europe: Table Tennis Hub Returns, 42 Fenby Gardens, Scarborough, North Yorkshire, YO12 5LB, England
Asia: Table Tennis Hub, 1005 The Base 77, 289 On Nut Rd, Phra Khanong Nuea, Watthana, Bangkok, Thailand 10260
You must contact us before sending any returns to these addresses.
UK & Europe: Table Tennis Hub Returns, 42 Fenby Gardens, Scarborough, North Yorkshire, YO12 5LB, England
Asia: Table Tennis Hub, 1005 The Base 77, 289 On Nut Rd, Phra Khanong Nuea, Watthana, Bangkok, Thailand 10260
You must contact us before sending any returns to these addresses.
