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Returns Policy

Returns & Refunds Policy

We want you to be happy with your purchase. Please read our returns and refunds policy carefully. If you have any questions or need to start a return, contact us here before sending anything back.

Return Eligibility

  • Our return policy lasts 30 days from the date of delivery.
  • To be eligible, items must be unused, in the same condition as received, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required.
  • Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

  • Blade or rubber has been cut or glued with signs of use
  • Glues have been opened
  • Any item not in original condition, damaged, or missing parts not due to our error
  • Any item returned more than 30 days after delivery

Returns Process

  1. Contact us first via our Contact page to request a return. Do not send items before your return is approved.
  2. Once approved, we will instruct you on which address to use and how to proceed.
  3. Include your proof of purchase and ensure your item is securely packaged.

Refunds

  • Once your return is received and inspected, we will email you to confirm receipt and let you know if your refund is approved or rejected.
  • If approved, your refund will be processed to your original payment method within a few days.
  • If you haven’t received your refund after approval:
    • Check your bank account and contact your credit card company (posting times may vary).
    • Contact your bank if needed.
    • If you have done all of this and still have not received your refund, contact us here.

Exchanges

  • We only replace items if they are defective or damaged.
  • If you need to exchange for the same item, please contact us first for approval and instructions.

Return Shipping

  • You are responsible for paying your own shipping costs for returning your item.
  • Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
  • Return shipping times may vary depending on your location.
Returns addresses (for approved returns only):
UK & Europe: Table Tennis Hub Returns, 42 Fenby Gardens, Scarborough, North Yorkshire, YO12 5LB, England
Asia: Table Tennis Hub, 1005 The Base 77, 289 On Nut Rd, Phra Khanong Nuea, Watthana, Bangkok, Thailand 10260
You must contact us before sending any returns to these addresses.