Return & Exchange Policy

If you're not satisfied with your purchase, eligible items may be returned within 30 days of delivery, subject to the conditions below.

Return Conditions

• Products must be unused and in the same condition in which they were received.
• Products should be returned with their original packaging, labels and accessories where applicable.
• You must provide your name and order number so we can identify your purchase and return.
• Products that have been used, altered, damaged after delivery or otherwise changed from their original condition may not be eligible for a full refund.
• Please contact Table Tennis Hub before sending anything back so we can provide the correct return instructions.
• Please do not send your purchase back to the manufacturer.

🏓 Customised, Used & Opened Equipment

Some table tennis products can no longer be sold as new once they have been cut, glued, assembled, opened or used. Please check your equipment carefully before making any permanent changes.

Rubbers

A rubber that has been cut to a blade, glued, fitted or used may not be eligible for a standard change-of-mind return. Please check the rubber carefully before cutting or gluing it.

Custom-Assembled Bats

If you ask us to assemble a blade and rubbers specifically for you, the rubbers may need to be cut and glued to your chosen blade. Once this work has been completed, those altered components may not be eligible for a standard change-of-mind return.

Glues, Cleaners & Other Liquids

Opened glues, cleaners and other liquid products may not be eligible for a standard change-of-mind return once opened or used.

Used Equipment

Bats, blades, rubbers, shoes, clothing, balls, accessories and other products showing signs of use, wear, damage or alteration after delivery may not qualify for a full refund.

📦 How to Make a Return

Please contact us before sending anything back. This allows us to confirm the correct return instructions and helps us process your return as quickly as possible.

📮 Return Postage

For standard returns or exchanges where the correct product was supplied, the customer is responsible for the cost of returning the item.

We recommend using a tracked delivery service whenever possible and keeping your proof of postage and tracking information until your return has been completed.

🔄 Exchanges

If you've ordered the wrong size, product or suitable variant, contact us and we'll help with an exchange where appropriate and where the requested replacement is available.

• Provide your name and order number.
• Tell us which product, size, colour or variant you would like instead.
• The original product should meet the return conditions described above.
• Include a note inside the return parcel with your name, order number and requested exchange.
• For a standard exchange where the correct product was originally supplied, the customer is responsible for return postage.
• Once the returned product has been received and checked, we'll confirm the appropriate exchange where available.

💰 Refunds

Once your return has been received, we'll inspect it and confirm whether it meets the applicable return conditions.

• Approved refunds will be issued to the original payment method.
• We'll let you know once your return has been reviewed and your refund has been processed.
• After we process a refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
• Products returned used, damaged, incomplete or altered may not qualify for a full refund where applicable.

🛠️ Faulty, Damaged or Incorrect Items

If your product arrives damaged, appears to be faulty, or you've received a different item from the one you ordered, please contact us before returning anything.

What to Send Us

• Your name and order number.
• A short description of the problem.
• Clear photographs showing the product and the issue where reasonably necessary.
• Photographs of the packaging if the product appears to have been damaged during delivery.

We'll review the information and confirm the appropriate next step. Depending on the circumstances, this may involve a replacement, exchange, refund or another suitable resolution.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. Orders can move into processing quickly, and once an order has been dispatched we may no longer be able to change or cancel it.

Custom Bat Assembly

If you've requested a custom bat assembly, please check your blade and rubber choices carefully before placing your order.

Once rubbers have been glued, cut or otherwise prepared specifically for your bat, we may no longer be able to cancel or change those components as a standard change-of-mind request.

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