Contact Us
👋 How Can We Help?
Need an order update, delivery information, help with a return, advice choosing equipment or something we don't currently stock? Start below and we'll point you in the right direction.
📦 Where Is My Order?
If your order has already been dispatched, check the latest available tracking information before sending us a message.
International tracking can have gaps between scans while a parcel travels between countries, clears customs or transfers to a local delivery courier.
Find the Answer Quickly
Many common questions can be answered instantly below without waiting for a reply.
Track an Order
See the latest available tracking information and understand common tracking updates.
Track Order →Shipping & Delivery
Check processing times, delivery estimates, customs and international shipping information.
Delivery Info →Returns & Refunds
Read our 30-day returns information, exchange guidance and return conditions.
Returns Policy →FAQs
Find answers about orders, tracking, delivery, equipment, returns and other common questions.
Browse FAQs →Can't Find the Table Tennis Product You Want?
Please message us. If you're looking for a particular blade, rubber, bat, shoe, robot, accessory or other table tennis product that isn't currently listed on our website, we'd like to hear from you.
Tell us the brand and product name you're looking for — and the size, colour, thickness or other specification if relevant. We'll check whether we can help source it for you.
Before Contacting Us About an Order
- Waiting for dispatch? Please allow 1–5 business days for order processing.
- Just received your tracking? Tracking can take approximately 24–48 hours after dispatch to begin showing movement.
- Already dispatched? Check our Track Order page for the latest available update.
- Tracking hasn't updated recently? International parcels can have gaps between scans while travelling, clearing customs or transferring to a local courier.
- Still within the estimated delivery window? Please continue to monitor your tracking. Delivery estimates are available on our Shipping & Delivery page.
- Tracking says delivered? Check around your property, safe places, household members, neighbours, reception or mail room, and any delivery photo or local courier information.
- Need us to investigate? Include your order number in your message so we can identify the correct shipment quickly.
🏓 Need Help Choosing Equipment?
We're happy to help with genuine equipment questions. If you're unsure which bat, blade or rubber would suit you, tell us:
- Your approximate playing level
- Your current bat, blade and rubbers if applicable
- Your playing style
- What you'd like to improve or change
- Your approximate budget
The more information you give us, the easier it is for us to suggest equipment that genuinely suits your game.
📝 Send Us a Message
If the information above hasn't answered your question — or you'd like us to help find a table tennis product that isn't currently listed — use the contact form below.
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