Frequently Asked Questions

We want your experience with Table Tennis Hub to be as smooth as possible. If you don't see your question answered here, please contact us. Your feedback is always welcome!

• Q. Where do you ship from?
  We ship from our partnered warehouses and factories located in Thailand and China/Hong Kong. Please note: if you order multiple items, they may be shipped separately as different warehouses specialize in different products.
• Q. How long will it take for my items to arrive?
  Processing time: 1–5 business days.
  Estimated delivery after shipping:

  • UK: 4–10 business days
  • USA: 4–10 business days
  • Australia & New Zealand: 7–20 business days
  • Canada: 7–20 business days
  • Western Europe: 7–30 business days
  • Rest of World: 10–40 business days

  You will receive an email confirmation with tracking details once your order has shipped. For more info, see our Shipping & Delivery page.
• Q. How long will it take to receive a tracking number?
  Tracking details are usually sent within 1–5 business days by email (or SMS, if provided).
• Q. Where can I place an order from?
  We ship worldwide. You can place an order from any country.
• Q. Which currency will I be charged in?
  You will be charged in your local currency as displayed in your cart at checkout.
• Q. Will I receive a confirmation number when I place my order?
  Yes, all customers receive an order number after placing their order. If you don’t receive one within 24 hours, please contact us here.
• Q. Who can I contact if I have a problem with my order?
  Please use our Contact Us page for all order-related inquiries.
• Q. How can I pay?
  We accept all major credit cards (Visa, Mastercard, Discover, Amex) and PayPal.
• Q. Is checkout on this site safe and secure?
  Yes! You can be absolutely sure that all purchases here are safe and secure.
• Q. Will my email or personal info be sold?
  Never. Your email and personal information are used only for order updates and our own promotions. We never sell your information.
• Q. Will I have to pay customs duties or import taxes?
  For most customers, customs charges are rare. However, in some cases (particularly for large orders or certain countries), you may be required to pay import duties or taxes. These are the responsibility of the recipient. For more details, see our Shipping & Delivery page.
• Q. Can I cancel my order?
  You may request a cancellation within 24 hours of purchase. After this period, your order may already be processed and shipped, and only a partial refund may be possible. Please check our Returns Policy for full details.
• Q. Can you make up a bat for me?
  Sometimes we can assemble a bat for you if all the items (blade and rubbers) are stocked in the same warehouse. Please leave a note at checkout specifying which rubber you want on the forehand and backhand. Note: This service is not always possible and depends on stock location.
• Q. Can I track my order?
  Absolutely! Use our Order Tracking page to check the latest status of your delivery.
• Q. Why are items sometimes shipped separately?
  If your order contains items from different warehouses (for example, table tennis balls, liquids, or sharp items like scissors/knives), they may be shipped separately to avoid delays due to customs or airline security checks. See our Shipping & Delivery page for more details.
• Q. What if my order is delayed or hasn’t arrived?
  Please check the estimated delivery times on our Shipping & Delivery page. If your order is outside the estimated window, contact us and we’ll help resolve the issue.