Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in Thailand & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. Once shipped, your order will arrive within 7 to 21 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.
Current Processing Time: 2-5 days
DELIVERY TIMES (once order is processed):
USA: 7 - 15 business days
UK: 10 - 20 business days
Australia & New Zealand: 12 - 20 business days
Canada: 12 - 20 business days
Western Europe: 10 - 30 business days
Rest of world: 10 - 40 business days
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-5 business days, sent by email or sms.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items, However some items charge shipping. Free shipping is stated on each product page.
Q. Where is you company located?
A. We have an office in the UK and Thailand; Supply warehouses in: Thailand; High-Quality vendor contacts in: China
Q. Which currency will I be charged in?
A. We processes all orders in £ GBP While the content of the cart is displayed in several currencies, you will checkout using £ GBP at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
Q. Can i cancel my order?
A. You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.