Every Table Tennis Hub parcel is sent with tracking. Once your order has been dispatched, you can check its latest available progress on our Track Order page .

Enter your order number and the email address used at checkout.

Please allow 1–5 business days for order processing before dispatch.

Delivery estimates begin from dispatch, so processing time should be added before calculating when your parcel is likely to arrive.

Tracking can take approximately 24–48 hours after dispatch to begin showing movement while the parcel enters the carrier's network.

International parcels can also have gaps between scans while travelling between countries, clearing customs or transferring to a local delivery courier.

International parcels can be transferred to a local delivery courier for the final part of their journey.

This may create a second local or last-mile tracking number. If one appears in your tracking information, checking the local courier's tracking system may provide more detailed final-delivery updates.

Arrival in the destination country doesn't mean the parcel is immediately ready for delivery.

It may still need to clear customs, travel through a regional sorting centre and be transferred to your local courier before final delivery.

First, please check:

• Around your entrance and any designated safe place
• With other members of your household
• With neighbours
• Your reception, concierge or mail room if applicable
• Any delivery photo or proof of delivery
• Messages or delivery cards from the local courier
• The local courier's tracking page

If you've checked these locations and still can't locate your parcel, please contact us with your order number.

Yes. After placing an order, you should receive an order confirmation containing your order details and order number.

If you can't find it, please check your spam or junk folder and make sure you're checking the email address used at checkout.

Please contact us as soon as possible if you need to change or cancel an order.

Orders can move into processing quickly, so once an order has progressed too far or been dispatched we may no longer be able to change or cancel it.

Please allow 1–5 business days for processing before dispatch. Estimated delivery times below are counted from dispatch.

These are estimates. Customs, local carriers, public holidays and other circumstances outside our control can occasionally affect delivery times.

See our full Shipping & Delivery information .

Yes, Table Tennis Hub ships table tennis equipment to customers worldwide.

Available delivery options and charges are shown during checkout.

We work with partnered warehouses and suppliers in Thailand and China/Hong Kong.

Depending on the products ordered and where stock is located, different items from the same order may occasionally be sent separately.

Some multi-item orders are sent in separate parcels. This can happen when products are stocked at different locations or require different shipping arrangements.

Separate parcels can travel at different speeds and therefore may arrive on different days.

Table tennis balls, liquids such as glues and cleaners, and certain other restricted items may require additional airline, carrier or customs checks in some countries.

This can sometimes increase delivery time. These products may also be shipped separately from other equipment in your order.

International orders may be subject to customs duties, import taxes or other local charges depending on the destination country's rules.

Unless stated otherwise at checkout, these charges are the responsibility of the recipient.

First, check your order on our Track Order page and compare the time since dispatch with the estimated delivery window for your destination.

International tracking can have gaps between scans, particularly during customs clearance or transfer to a local courier.

If your parcel has gone beyond the estimated delivery window, or the tracking shows a problem requiring assistance, please contact us .

Eligible products can be returned within 30 days of delivery.

For a standard change-of-mind return, products should be unused and in their original condition, with original packaging, labels and accessories where applicable.

Please contact us before sending anything back so we can provide the correct return instructions.

See our full Returns Policy for conditions and exclusions.

For standard returns or exchanges where the correct item was supplied, the customer is responsible for return postage.

If an item is faulty, damaged on arrival or incorrectly supplied, please contact us before paying to return it. We'll review the issue and confirm the appropriate return and postage arrangements.

A rubber that has been cut to a blade, glued, fitted or used may not be eligible for a standard change-of-mind return.

Please check your rubber carefully before cutting or gluing it.

When a bat is assembled specifically for you, the rubbers may need to be cut and glued to your chosen blade.

Once this work has been completed, altered components may not be eligible for a standard change-of-mind return.

Opened glues, cleaners and other liquid products may not be eligible for a standard change-of-mind return once opened or used.

Please contact us before returning anything.

Please provide your name, order number and a description of the problem. We may also ask for clear photographs of the item and, for delivery damage, the packaging.

We'll review the information and confirm the appropriate next step, which may involve a replacement, exchange, refund or another suitable resolution.

Start by contacting Table Tennis Hub with your name and order number.

We'll confirm the correct return instructions for your order.

When returning an item, include a note inside the parcel with your name and order number, and use a tracked delivery service wherever possible.

Once a return has been received, we'll inspect it and confirm whether it meets the applicable return conditions.

Approved refunds are issued to the original payment method. Your bank, card issuer or payment provider may require additional time before the funds appear in your account.

Absolutely. The right bat depends on your playing level, style, experience and what you want to improve.

You can use our Bat Finder for personalised recommendations, or contact us if you'd like help choosing.

Find Your Perfect Bat →

A ready-made bat comes pre-assembled and is a simple choice for beginners, recreational players and players who want a complete setup straight away.

A custom bat combines a separate blade with individually selected forehand and backhand rubbers. This gives you much more control over speed, spin, feel and playing style.

More expensive isn't automatically better. A controllable setup suited to your level is often a better choice than equipment that's too fast.

Assembly may be possible when the required blade and rubbers are available from the same stock location.

If requesting assembly, please clearly state which rubber you want on the forehand and which you want on the backhand.

Consider your level, playing style, blade, preferred speed and how much control you need.

Softer and more controllable rubbers can be easier to use, while faster or harder rubbers can suit more developed strokes but may be less forgiving.

If you're unsure, contact us with your current equipment, approximate playing level and how you like to play. We'll help narrow down suitable options rather than simply recommending the most expensive rubber.

Your blade has a major effect on the speed, feel and control of your setup.

When choosing, consider your experience, playing style, current blade and the rubbers you plan to use. Faster carbon blades aren't necessarily the best option for every player.

If you tell us what you're currently using and what you'd like to change, we can help suggest suitable options.

Usually not. A bat that's too fast can make it harder to develop consistent strokes, placement and control.

For developing players, a balanced setup with good control and enough spin and speed to progress is normally a better starting point.

Yes. When contacting us, tell us:

• Your current blade and rubbers
• Your approximate playing level
• Whether you play offensively, defensively or all-round
• What you like and dislike about your current setup
• What you'd like to improve
• Your approximate budget

That gives us enough information to recommend equipment that genuinely suits you.

Please check the currency and final amount displayed during checkout before completing your purchase.

Table Tennis Hub uses Shopify's checkout system to process online orders and payments.

Adding a phone number can help the local delivery courier contact you where necessary regarding your parcel.