Track Your Order

Enter your 4-digit order number and the email address you used at checkout below to see your latest order status.

Note: Tracking updates may take up to 24–48 hours after shipping. If you just received your shipping confirmation, please check back soon.

For estimated delivery times and shipping info, see our Shipping & Delivery page.

How to Track Your Order

Check your shipping confirmation email for your tracking number.
Enter your 4-digit order number and email address above.
Click Track to view your latest status and tracking updates.
If your tracking hasn’t updated yet, please allow up to 48 hours after shipment for carriers to scan and update their systems.

Estimated Delivery Times

Destination	Estimated Delivery
UK	4 – 10 business days
USA	4 – 10 business days
Australia & New Zealand	7 – 20 business days
Canada	7 – 20 business days
Western Europe	7 – 30 business days
Rest of World	10 – 40 business days

Note: These are estimated delivery times after your order has shipped. Delays can occur due to carriers or customs, especially during peak periods.

Special Notice for Balls, Liquids & Sharp Items:
Orders containing table tennis balls, liquids (e.g., glues, cleaners), or sharp items (knives, scissors) may be subject to additional airline or customs security checks in some countries. This can result in longer delivery times for these products.

If you order these items together with other products, they may be shipped separately to avoid delays.

Your Order Journey

Order Placed → Processed → Shipped → In Transit → Out for Delivery → Delivered

“Out for Delivery” means your parcel is with the local courier and should arrive soon. Occasionally, delivery may be delayed until the next business day.

Troubleshooting & Common Questions

Tracking hasn’t updated? It may take 24–48 hours after shipping for carriers to scan and update the status.
Order is late? Check the estimated delivery times above. If it’s past the window, visit our FAQ or contact us.
Parcel marked as delivered but not received? Check with neighbors, building staff, or your local post office. If still missing, see our FAQ for next steps.

When to Contact Us

Your tracking hasn’t updated for more than 5 business days after shipping.
Your order hasn’t arrived within the estimated delivery window.
Your parcel is marked as delivered but cannot be found after checking all possible locations.

For other questions, please check our FAQ or Returns Policy.