📦 Order Processing

Your Table Tennis Hub order is prepared for dispatch before beginning its journey to you. Processing time is separate from the estimated delivery times shown below.

🌍 Estimated Delivery Times

Delivery estimates begin after your order has been dispatched. All estimates are in business days and can vary due to customs, local carriers, public holidays and other circumstances outside our control.

📍 Tracked Delivery & Order Tracking

Every Table Tennis Hub parcel is sent with tracked delivery. Once your order has been dispatched, you'll receive tracking details so you can follow its journey.

What happens after you order?

1. Order confirmed: You'll receive confirmation after your order is successfully placed.
2. Processing: Your order is prepared for dispatch.
3. Dispatched: Your parcel enters the shipping network and your tracking details are provided.
4. In transit: Tracking updates as your parcel moves through the delivery network.
5. Local delivery: A local delivery carrier will normally complete the final stage of your delivery.

📦 Packaging & Separate Shipments

Table Tennis Hub sells a wide range of products, from rubbers and blades to shoes, balls, accessories and larger equipment. Packaging and shipping methods can therefore vary depending on the products in your order.

• Protective packaging: Products are packaged appropriately for their shipping requirements.
• Tracked parcels: Every parcel we send includes tracking.
• Multiple parcels: An order containing several products may occasionally arrive in separate parcels.
• Different arrival dates: If your order is split, one parcel may arrive before another.
• Special shipping requirements: Balls, liquids and certain other products may require different shipping arrangements due to carrier or aviation restrictions.

🌐 International Shipping & Customs

We ship Table Tennis Hub orders internationally. International shipments may be subject to customs procedures, import charges or local taxes depending on the destination country.

Customs, Duties & Taxes

• Local charges: Customs fees, import duties or local taxes may apply depending on your country's regulations.
• Customer responsibility: Unless stated otherwise at checkout, applicable import duties, taxes and customs charges are the responsibility of the recipient.
• Customs delays: Customs inspections can occasionally extend delivery times.
• Local regulations: For specific information about charges in your country, please contact your local customs authority.

Refused International Shipments

If an international shipment is refused and returned to us, any refund will be assessed once the return has been received. Any return shipping costs, customs charges or other fees charged to Table Tennis Hub as a result of the refusal may be deducted where applicable.

🛠️ Delivery Problems & Support

If something doesn't look right with your delivery, please check your tracking information first. If you still need help, contact us and we'll review the available shipping information.

Delayed or Missing Parcels

• Tracking hasn't moved: Tracking can occasionally pause between scans. If your parcel appears unusually delayed, contact us and we'll review the available information.
• Marked delivered but not received: Check around your property, safe places, household members, neighbours, reception, building manager or mail room where applicable. You should also check for any delivery notice from the carrier.
• Damaged delivery: Contact us as soon as possible and keep the product and packaging. Clear photographs of both may be required so we can assess the issue.
• Incorrect address: Contact us as quickly as possible if you notice an address error. Once a parcel has entered the shipping network, changes may no longer be possible.

Related Information