Kokutaku Tuple 119 short pips

Order & Shipping Information

• Order Confirmation:
  
  You’ll receive an email with your order details and a tracking link as soon as your package ships. You can track your order anytime on our Order Tracking Page.

• Processing Time:
  
  Orders are processed within 1–5 business days. We’ll send you a tracking number as soon as your order is dispatched.

• Estimated Delivery Times (after processing):
  
  • USA & UK: 5–15 business days
  
  • Australia & New Zealand: 7–20 business days
  
  • Canada: 7–20 business days
  
  • Western Europe: 7–30 business days
  
  • Rest of World: 10–40 business days
• Note:
  
  Delivery times are estimates and may vary due to customs or carrier delays.

For more details, check our FAQ Page.

Return & Refund Policy

• 30-Day Returns:
  
  You have 30 days from the date of purchase to initiate a return. Returns requested after 30 days cannot be accepted.

• Eligibility:
  
  To qualify for a return, items must be unused, in original condition, and in the original packaging. Please provide your order number or proof of purchase.

• Exclusions:
  
  Partial refunds or returns will not be accepted for:
  
  • Blades or rubber that have been cut, glued, or show signs of use
  
  • Opened glues
  
  • Items not in original condition, damaged, or missing parts for reasons not due to our error
  
  • Items returned more than 30 days after delivery

• Important:
  
  Please do not send your purchase back to the manufacturer. Always use our return process.

If you have any questions or need help with your return, please review our full policy or contact our support team—we’re here to help!