DHS NEO Hurricane 2

Order and Shipping Information:

Upon completion of your purchase, a shipping confirmation will be promptly emailed to you. This confirmation contains the details necessary for tracking your shipment. To monitor the status of your order, please visit our dedicated Order Tracking Page.

Estimated Processing Time:
Our team requires 1-5 days to process your order before it is ready for shipment. Once the processing is complete, an email confirmation, including a tracking number, will be sent to the email address provided during checkout.

Delivery Times (post-processing):

• USA: 5 - 15 business days
• UK: 5 - 15 business days
• Australia & New Zealand: 7 - 20 business days
• Canada: 7 - 20 business days
• Western Europe: 7 - 30 business days
• Rest of the World: 10 - 40 business days

Please note that the above are estimated delivery times. Occasionally, delays may occur due to factors beyond our control, such as shipping carriers or international customs sorting. For additional information, feel free to explore our comprehensive FAQ Page.

Return and Refund Policy:

At Table Tennis Hub, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, our return policy ensures a straightforward process:

Time Frame:
You have 30 days from the date of purchase to initiate a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility Criteria:
To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging. A order number or proof of purchase is required to complete your return.

Exclusions:
Please note that certain situations may warrant only partial refunds or disqualify the item from being eligible for return. These include:

• Blades or rubber that have been cut or glued, displaying obvious signs of use.
• Opened glues.
• Items not in their original condition, damaged, or missing parts for reasons unrelated to our error.

Beyond 30 Days:
Items returned more than 30 days after delivery will not be accepted.

Manufacturer Returns:
Avoid sending your purchase back to the manufacturer; please follow our specified return process.

For a smooth return experience, please carefully review our policy and contact us if you have any questions or concerns. We appreciate your understanding, and we are here to assist you throughout the return process.